Introduction
In this privacy statement for data from customers, suppliers and business partners, we provide information about
the processing of personal data by Kokos & Kaktus .
This privacy statement may change over time. This document was last modified in December 2024 .

When does this privacy statement apply?
This Privacy Statement applies to the processing by Kokos & Kaktus of all personal data of its
customers, suppliers and business partners and other persons. The processing of personal data of
employees in the context of their employment relationship is not covered by this Privacy Statement.

Who is responsible for your personal data?
Kokos & Kaktus is responsible for the processing of all personal data that
fall within the scope of this Privacy Statement. This Privacy Statement indicates which personal data are processed by Kokos & Kaktus and for what purpose, and to which persons or entities the data is or can be provided.

What personal data do we collect and when?
When you purchase one of our products, communicate with us or
provide us with products or services, we ask you for personal data.

The personal data we collect includes your:

  • contact details such as name, email, telephone number
  • shipping address
  • purchase history
  • payment or credit card information
  • marketing and cookie preferences.

When you use our website, certain information is automatically collected from your device or web browser.

Why and how do we process your personal data?

When you purchase products through our webshop.
We use your personal information to process your order and for customer service and relationship management.
This includes services such as reporting on the status of your order and tracking your
purchase history.

When you contact Kokos & Kaktus (online or offline)
If you contact us by post, email, Facebook or Instagram, we use your personal
data to reply to your message and/or answer your questions.

When you use our website
When you use our website, we process technical data to provide you with the functionality of our website and
for its technical and functional management.

For the development and improvement of products and services.
We process your personal data to assess, analyze and improve our products and (customer) services.
We use aggregated personal data to analyze customer behavior and to
improve our products and services based on this information. For example, we analyze how often you visit our
website, which pages you click on and which goods you purchase via our webshop.

When entering into or executing an agreement
When you work with us as a supplier or business partner, we process your personal data
for administrative purposes such as making payments, sending invoices and delivering or receiving
our or your products or services.

Other purposes
We may also use your personal data in other ways and will specifically inform you of this at the time we collect your data and obtain your consent where necessary.

How long do we keep your personal data?

achieve the purposes set out in In some cases, for example in connection with product purchases, applicable law may require you to retain your data for a longer period of time.

If you have any questions about the processing of your personal data, please contact info@kokos-kaktus.com