Contact us

We ship to all countries in the EU zone.

Shipping within the Netherlands is free from €45. For all other countries, shipping costs are free for orders over €150.

We always do our best to deliver your order completely and on time. But when people are involved, things can sometimes go wrong. If something is missing or you have any other problem with your order, please email us within 7 days of delivery and we will work our magic. Send your email to info@ kokos - kaktus .com. We try to respond within 24 hours on working days.

Once we have processed your return, you will receive your money back via the previously used payment method. Refunds may take between 1 and 5 business days.

We accept the following payment methods:

• iDeal
• PayPal
• Bancontact
• Giropay
• Multibank
• Credit card (Mastercard, Visa and American Express)

As far as possible and in the normal course of business, the order will be shipped within approximately one to two working days after the order date, provided that your details are correct (for customers in countries other than the Netherlands, the delivery time may vary). Once we have shipped your package, you will receive an email with a track and trace code. Not at home? No problem, the courier will leave instructions on how to collect your package at the nearest post office.

Clothing can of course be tried on. We do not accept returns on items that have been worn, damaged due to misuse or items returned more than 14 days after receipt.   

Please ensure you return all components of your order, including packing list and attached labels. EU return address: Kokos & Kaktus , Smalsteeg 1, 4175LL, Haaften, Netherlands.

That's annoying to hear, but we are happy to solve it with you! Contact us by email. Is it a defect? Please provide a clear description and photos of the defect when you contact us.

info@kokos-kaktus.com