Contact
Contact
Do you have a question?
Do you have a question? The FAQ is the fastest way to get your questions answered! Take a look at the FAQ. Is your question not listed here? I am happy to help!
- info@kokos-kaktus.com
Would you like to return the order?
Received your order but not quite what you expected? Items may be returned within 14 days of the shipping date if unworn and with labels attached. Please note: Return costs are at your own expense.
You may return the clothing to the following address:
Kokos & Kaktus, Smalsteeg 1, 4175 LL, Haaften, The Netherlands.
Frequently Asked Questions
What can I do if my size has sold out?
If a product has sold out, you can send an e-mail to info@kokos-kaktus.com. We’ll keep you updated on new stock.
Order placed before 18.00 on working days will be shipped between two working days.
Which countries do you ship to?
We ship to all countries in the EU-zone.
Shipping within the Netherlands is free above €45. For all other countries, shipping costs are free for orders over €150.
What can I do if my order hasn’t been delivered yet?
We always do our best to deliver your order in full and on time. However, where people are involved, things can sometimes go wrong. If anything is missing or if you have another problem with your order, send us an e-mail within 7 days of delivery and we will try to conjure up our magic. Send your e-mail to info@kokos-kaktus.com. We will try to reply within 24 hours on business days.
How long does the refund take?
Once we have processed your return, you will be refunded via the payment method you used previously. Refunds may take between 1-5 working days.
What payment methods are available?
We accept the following payment methods:
iDeal
PayPal
Bancontact
Giropay
Multibanco
Credit Card (Mastercard, Visa and American Express)
When can I expect my order to be delivered?
The order will be sent as far as possible and in the normal course of events within approximately one to two working days after the order date, provided that your details are correct (for customers in countries other than the Netherlands, the delivery time may vary). Once we have dispatched your parcel, you will receive an e-mail with a track and trace code. Not at home? No problem, the courier will leave instructions how to pick up your package at the nearest post office.
Clothing may of course be tried on. We do not accept returns on items that have been worn, damaged by incorrect use or items that are returned more than 14 days after receipt.
Make sure you return all parts of your order, including packing list and attached labels. Return adress EU: Kokos & Kaktus, Smalsteeg 1, 4175LL, Haaften, The Netherlands.
That’s unfortunate to hear, but we will be happy to resolve it with you! Please contact us by e-mail. Does it concern a defect? If so, please provide a clear description and photos of the defect when you contact us.
